FAQs

Answers to common questions about ordering from HomeImpetus — shipping, delivery, tracking, returns, cancellations, and payment.

Where do you ship?

We ship to addresses within the United States only. We do not currently offer international shipping. Shipping is free on every order.

How long does delivery take?

Orders are processed within 0–2 business days, Monday to Friday. Orders placed after 5:00 PM (EST) are processed on the next business day. Transit takes 3–5 business days, so total delivery takes 3–7 business days.

How do I track my order?

A tracking email is sent as soon as your order ships. If you have not received a tracking email within 2 business days of placing your order, please contact us at [email protected] or call +1 212 414 1717. You can also check your order status on our Order Tracking page using your Order ID and billing email address.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition and packaging, including all parts, manuals, and accessories, and proof of purchase must be provided. Returns are made by mail only, and a prepaid return label is included for eligible returns. There is no restocking fee; however, if a return is due to a customer ordering error or a change of mind, the return shipping costs may be deducted from the refund. For full details, see our Refund & Return Policy.

What if my item arrives damaged or defective?

Please contact us within 7 days of the delivery date with clear photos of the item and its packaging and your order number, at [email protected]. Claims made after 7 days, or without visual proof, may not be eligible for a refund, replacement, or credit.

Can I cancel my order?

Yes, if you contact us within 30 minutes of placing your order by emailing [email protected] and including your order number. Once an order has shipped, it can no longer be canceled, but eligible items may be returned under our Refund & Return Policy. For full details, see our Cancel Order Policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase. We do not offer payment plans or installment billing at this time.

How do I contact you?

You can reach us by email at [email protected], by phone at +1 212 414 1717, or by mail at 119 7th Ave, New York, NY 10010. You can also send us a message through our Contact Us page.