Cancel Order Policy
At HomeImpetus, we understand that sometimes customers may need to change or cancel an order. We strive to make the cancellation process as simple and transparent as possible.
Can I Cancel My Order?
You may cancel your order within 30 minutes of placing your order by sending us an email at [email protected]. Please include your order number in your email so we can locate your order quickly. If your order is cancelled within this window, any payment collected will be refunded to the original payment method used during checkout within 7 business days.
I have not received my order yet. Can I cancel it and get a full refund?
Once an order has shipped, it cannot be canceled. However, eligible items may be returned in accordance with our Refund & Return Policy. If you need to correct a shipping address or request a return, please contact us as soon as possible.
I mistakenly put an incorrect shipping address. Can I cancel the order?
It is on a case-by-case basis. If your order has been processed, we cannot cancel it, but we can modify the shipping address from our end without canceling the order. If the order has been shipped out, please contact us.
Contact Us
If you have any questions about this Cancel Order Policy, please contact us:
- Business Name: HomeImpetus
- Physical Address: 119 7th Ave, New York, NY 10010
- E-Mail: [email protected]
- Phone: +1 212 414 1717
- Time Zone: Eastern Standard Time (EST)